Privacy Policy for GuildWorks Learning

At GuildWorks Learning, accessible via our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by GuildWorks Learning and how we use it. We are committed to protecting your personal data in compliance with applicable data protection laws, including GDPR.

Information We Collect

We collect various types of information from and about users of our online platform, including:

• Personal Identifiable Information (PII): This includes information that can be used to identify you directly, such as your name, email address, phone number, physical address, educational background, professional experience, payment information (for course enrollment), and any other information you provide when you register for an account, enroll in courses, participate in mentorship programs, or contact us.
• Usage Data: Information about your activity on our site, such as pages visited, courses viewed, content consumed, search queries, referral sources, and the time and date of your visits. This helps us understand how you use our services.
• Device Data: Information about the device you use to access our services, including IP address, operating system type, browser type, unique device identifiers, and mobile network information.
• Assessment and Performance Data: Information related to your progress in courses, scores on skill assessments, mentorship interactions, and completion of professional development workshops and certification programs.

How We Use Your Information

The information we collect is used in various ways, including to:

• Provide, operate, and maintain our online platform and all our educational and training services.
• Improve, personalize, and expand our services, including tailoring course recommendations and content.
• Understand and analyze how you use our services to enhance user experience and platform functionality.
• Develop new products, services, features, and functionality related to career development and skill learning.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
• Process your transactions and manage your enrollments in courses, assessments, and programs.
• Conduct career counseling and provide expert advice based on your profile and goals.
• Detect and prevent fraud and other malicious activities.
• Comply with legal obligations and enforce our terms and conditions.

How We Share Your Information

We do not sell your personally identifiable information to third parties. We may share your information with:

• Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Partners: We may share information with business partners whose offerings may be of interest to you, provided you have given your explicit consent.
• Accreditation Bodies: For certification programs, we may share necessary information with relevant accreditation bodies to validate your achievements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

Log Files

GuildWorks Learning follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, GuildWorks Learning uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. GuildWorks Learning does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Security of Your Information

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us at: